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TRANS-2434 - USA (Vermont) - Transcription Services - Deadline November 9,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-2434

Government Authority located in Vermont; USA based organization looking for expert vendor for transcription services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide transcription services.                              
- Turnaround Time 3 hours (Monthly Average)
- Hours of operation 24 hours a day, 7 days a week, 365 days a year
- Location of performance United States – no offshore work performed
- Resources Human typists – no voice recognition technology used
- Capacity Unlimited
- Methods of submission 1-800 dictation line from any phone; Smartphone app for iPhone, BlackBerry and Android; direct from computer with free transcription software; digital dictation
device; recorded tapes; fax; FTP; mail; email; secure website upload
- Methods of Delivery Word processing document via Email, URL (Requires Account Number and Password), FTP, Password Protected ZIP, API and support provided for direct integration options
- Security/confidentiality 128 bit SSL encryption, separate data recovery site, redundant servers and
multiple other safeguards; criminal background checks and confidentiality agreements for all typists;
jobs assigned out of state; HIPAA compliant
- Training and Support Online and onsite training options available at no cost; Help Desk staffed 18 hours per day; dedicated account manager for the life of the account
• Telephone - Dictate by telephone directly into transcription system by calling a toll-free dictation line from any phone, entering the account number and PIN and following the automated prompts.
• Free Smartphone Apps for iPhone, BlackBerry and Android - Record audio from any location and submit for transcription, and integrate photos into the document if desired. Use the apps to record calls and have call audio transcribed.
• Free speak into Dictation Software- Dictate directly into a computer, then upload the recording via the internet for transcription. The software enables users to submit multiple files at once, including very large files.
• Digital Dictation Device - Save digital files to a computer and submit by email, web upload or using speak transcription software.
• Recorded Tapes - Record dictation, then play the recorded tape into the phone using an adapter cable, upload via transcription software or mail the recorded tapes to Contractor.
• FAX - Submit existing handwritten documents or hard copies via FAX.
• FTP Upload and Delivery – Submit dictated material via FTP (File Transfer Protocol) connections.
• Secure website – Logon to the transcription software web site and submit work securely.
• Email – Submit file via email attachment.
• API – Developer Interface and support provided for direct submission and delivery options; including document management and reporting systems
(2) All questions must be submitted no later than October 26, 2023.
(3) The contract period will be one year.

[*] Eligibility:

- Onshore (USA Only)

[*] Work Performance:

- Performance of the work will be Onsite or Offsite.

Expiry Date : Thursday, 9 November, 2023

Question Answer Deadline : Thursday, 26 October, 2023

Category : Medical Transcription and Others

Country : USA

State : Vermont

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