Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-2329

Government Authority located in Maryland; USA based organization looking for expert vendor for transcription services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

Vendor needs to provide transcription services on an as needed basis and as requested by the county’s contract administrator or designee, transcription services.
- Contractor must submit all transcriptions as follows:
• Typed in black ink, formatted to “fit” on 8 ½” x 11” size paper
• Type size must be Times New Roman, font 12 point.
• Single sided, space and a half for each line
• Title or cover page of the transcripts must set forth the title and number(s) of the proceedings, the date and place of the proceeding and the name of the transcription service
• Include names of all parties identified as being a part of the process
• All pages of the transcript must be numbered consecutively
• Must be able to be provided by e-mail or other electronic transmission through a secure server
• Line Numbers: each page of the transcription must bear numbers indicating the line of the transcription on the page
• The left-hand margin of the transcribed reported material must not exceed 1.5” and a maximum right-hand margin 3/8”
- The Contractor must turn around all transcription deliverables within the designated time frames. When a transcript is designated same day, next day, or three days, such a designation indicates that the County requires delivery of the transcript within the time prescribed.
- The only exceptions to these time requirements are in association with foreign language transcription. Foreign language (language(s) other than English) transcriptions shall normally be returned within 5-7 days from receipt of the complete audio ad order.
- The Contractor must transcribe everything spoke on the audio file with 98% accuracy. Where a correction in the transcript is requested by the County designee or using department, the Contractor must make all corrections necessary for a complete, correct verbatim transcript. Where there is any question of speaker or actual words spoken, the written transcript must be compared to the audio recording.
- The Contractor must provide to the County corrected copies within seven (7) calendar days from notification of the deficiency, at no additional charge to the County
- The Contractor must provide highly trained and experienced transcription personnel and materials necessary to transcribe and furnish completed documents. All Contractor personnel providing services under this Contract are required to pass a criminal background check and provide completed reports documenting background check results.
- The Contractor must perform in a businesslike manner and according to the highest standards of the transcription profession. Failure to provide an accurate transcription, adhering to accepted rules of spelling and punctuation, will result in a demand for corrected reproduction of the transcript, at no additional expense to the County.
- The Contractor must adhere to transcription turnaround times, depending upon the needs of the County and maintain as many highly skilled transcriptionists as necessary to promptly complete and furnish the finalized product.
- The Contractor must have humans answering calls, not “BOTS” or other equivalent AI-Artificial Intelligence.

[*] Eligibility:

- Onshore (USA Organization Only)

[*] Work Performance:

- Performance of the work will be Offsite.

Expiry Date : Friday, 7 July, 2023

Category : Medical Transcription and Others

Country : USA

State : Maryland

RFP Expired

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