TRANS-2031 - USA (Colorado) - Transcription Services - Deadline May 2,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-2031

Government Authority located in Colorado; USA based organization looking for expert vendor for transcription services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide transcription services for academic instructions, meetings, activities, and other campus related events.
- Support students with communication needs include:
• Verbatim captions for in-person meetings (e.g., CART or real-time captioning) or virtual meetings.
• Verbatim transcripts for pre-recorded audio and video files, with the option to create time-coded transcripts.
• Meaning-for-meaning transcription (e.g., TypeWell software) to include editing of transcription and delivery of the edited transcription to the student via email as requested by department and student.
• Embedded, accurate, and time-synchronized closed captions on audio and video files
• Have extensive experience providing transcription services, preferably in a post-secondary academic environment with knowledge of specialized terminology used in STEM fields;
• Be able to support transcription and captioning involving multiple speakers (e.g., discussions, seminar, presentations, meetings, study groups) for both online and in-person instruction and activities;
• Rely on human transcription for the majority of the services;
• Provide content accuracy of 98.6% or better for verbatim captioning and transcripts, and explain how this accuracy level is met and verified;
• Evaluate whether the transcriber is qualified for an assignment and transcribers should decline assignments for which they are not qualified;
• Provide highly qualified transcribers who follow a strict code of ethics related to confidentiality, accuracy of transcription, strict facilitation of communication access, neutrality, and the continual improvement of skills;
• Provide transcribers with more than one year of in-class experience, with the necessary skills to provide quality communication access in a fast paced and technical environment;
• Furnish all tools and materials necessary to accomplish the services and shall incur all expenses associated with the services;
• Adhere to standards that protect the confidentiality of the client. All files should be protected from unauthorized access;
• Have a large pool of transcribers to ensure availability, especially in event of an emergency cancellation by scheduled transcriber;
• Have experience providing live captions on a variety of virtual meeting platforms, especially Zoom and Microsoft Teams;
• Have experience and technical knowledge of how to create, upload, and edit captions and transcripts on video platforms including YouTube, Vimeo, Kaltura, and Panopto;
• Have experience working in Learning Management Systems (e.g., Canvas) to access live or recorded materials
• Have the ability to process a variety of audio and video formats, create subtitles in a variety of formats including TXT, SRT and WebVTT, and provide transcripts in a variety of formats including plain text or Word Doc
• Provide transcribers who are employees of the contractor, preferably not independent sub-contractors;
• Provide response to inquiries and requests for services within 24-48 hours of receiving
• Email invoices as soon as available and include hours worked and name of the student and the transcriber;
• Provide an efficient system for processing requests and scheduling services to include excellent customer support;
• Administer ongoing onsite performance evaluations to ensure that their employees are performing according to high standards of excellence.
(2) All the questions must be submitted no later than April 8, 2022
(3) The contract period will be for three years.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Onsite and Offsite.

Expiry Date : Monday, 2 May, 2022

Question Answer Deadline : Friday, 8 April, 2022

Category : Medical Transcription and Others

Country : USA

State : Colorado

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