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TRANS-1910 - USA (New Jersey) - Medical Transcription Services - Deadline November 12,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-1910

Government Authority located in New Jersey; USA based organization looking for expert vendor for medical transcription services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide medical transcription services
- Transcription volume for the Institute is around 1,700,000 – 2,000,000 Visible Black Character units per month for 5-10 providers
- The Contractor shall be required to provide toll free telephone lines. The Contractor shall have unlimited ports so that any number of dictators can gain access to the system at any given time.
The Contractor shall provide unlimited recording space to any dictators. The Contractor shall absorb the cost of any system expansion required to meet increased workloads.
- The Contractor's answering system for its dictation equipment must include adequate instructions (in a recorded manner) to each caller, including a statement of how to bypass the instructions for repeat callers. This should include the ability for the caller to addend their previous dictation.
- The Contractor shall continuously monitor the function of all equipment and report any malfunction to the appropriate repair service immediately. The Contractor shall notify the
appropriate departments if the malfunction is expected to interrupt or delay dictation services for longer than one (1) hour,
- Reports shall be received in electronic download into a shared drive in word format. Electronic signature is not required.
- The contractor must be able to identify and keep separate the work from individual departments.
- Audit tools shall be made available for each dictator and facility manager(s) so that reports can be easily obtained (Billing and turnaround time reports shall be exportable to Excel format).
- User Specific Audit Tools:
- Track progress of their own jobs by date range, job number, report type, conformation number, medical record number
- Total amount of reports dictated
- Total amount transcribed
- Amount of jobs ready for electronic signature
- Amount of completed and signed jobs ready for download
- Track completed and pending jobs for a range of time
- Facility Transcription Manager Audit Tools:
- Have access to all use reports
- Track all completed and pending jobs for all specific users for date range
- Have access to all billing reports that includes line count and job type
- Turnaround reports by user, job type and date range.
(2) All the questions must be submitted no later than November 3, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 12 November, 2021

Question Answer Deadline : Wednesday, 3 November, 2021

Category : Medical Transcription and Others

Country : USA

State : New Jersey

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