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TRANS-1777 - USA (California) - Real-Time Captioning Services - Deadline June 9,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-1777

Government Authority located in California; USA based organization looking for expert vendor for real-time captioning services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide real-time captioning services
- to provide real-time and closed captioning services for deaf and hard-of hearing students
- Real-time captioning is a service that uses specialized skills and equipment to aid a deaf or hard of hearing student in an academic classroom, laboratory or other settings. Specialized equipment used by a real-time captionist includes specialized software, a special dictionary, steno machines, and/or laptop computers to display a written version of the lecture and/or dialog that is happening in the classroom,
- The real-time captionist captures verbatim all the speech taking place in the classroom, including lecture, dialogue, discussions with multiple speakers and surrounding context. The captionist's typed words are displayed on a laptop display within seconds of the words being spoken; the student reads the words on the laptop display to more fully participate in the academic setting. After the completion of the class or event, the real-time captionist provides the student with a transcript of the captured conversation(s),
- Remote captioning services will be considered.
- Minimum standards for captionist providing real-time captioning include but are not limited to producing text at 200 wpm with at least 95% accuracy, using a dictionary size of at least 20,000 words.
- Classroom sessions can be 50 minutes to 3 hours in duration.
- Captionist will supply equipment, software and personnel to perform real time captioning services in a professional and timely manner, creating the least amount of distraction as possible.
- Captionist must attain near 100% reliability in terms of being present and ready to work at the designated start time of each assignment.
- Captionist must act professionally at all times, engaging in respectful communications with a student in an academic setting, and in scheduling with the SASC office designee.
- Captionist will supply student with lecture/course notes via email as a text file format as soon as possible or at least within 48 hours of assignment.
- Proposer must have the capacity to provide 0 - 300+ hours of real-time captioning services per month. Service needs vary widely based on student demand.
- Proposer must have the capacity to provide captionists during regular business hours, evening hours and night and weekend hours when requested.
- Proposer will make every attempt to schedule specific captionists to meet student request for a particular captionist.
- Proposer must have the capacity to provide classroom captioning for multiple deaf or hard-of-hearing students in different classrooms at high impact hours.
(2) All the questions must be submitted no later than June 2, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Onsite and Offsite.

Expiry Date : Wednesday, 9 June, 2021

Question Answer Deadline : Wednesday, 2 June, 2021

Category : Medical Transcription and Others

Country : USA

State : California

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