TRANS-1744 - USA (North Carolina) - Captioning Services - Deadline April 23,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-1744

Government Authority located in North Carolina; USA based organization looking for expert vendor for captioning services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide captioning services to the government authority located in North Carolina.
- Communication Access Real-Time Translation (CART) Services is an accommodation that translates spoken words into text, giving students personal and immediate access to the communications they need. Vendor is required to provide the service regardless of employee absence or illness.
● Captionists shall hold the following credentials: CRR (Certified Realtime Reporter), OR CBC (Certified Broadcast Captioner). Confirmation of credentials must be included in bid response.
● Captionists shall hold the following credentials: CCP (Certified CART Provider). Confirmation of
credentials must be included in bid response.
● Operators assigned by your company must accurately transcribe at a rate of 180-200 wpm.
(This will be considered as part of vendor experience when evaluating responses.)
● Provide skilled operator to use vendor keyboard or stenography methods to transcribe spoken speech into text
● Trained operator is to operate from a remote location assigned by vendor.
● Trained operator will provide a link to assigned student to access transcribed
● Vendor will provide explanation regarding process of substituting trained operator assigned to
designated class/event. This explanation will be will be considered as part of vendor experience when evaluating responses
● Vendor to provide voice connection by computer microphone to send voice to the operator and
transmit real-time text back over a modem, internet or other data connection to the student. Skype,
Face-time, or wireless internet connection are possible options. Wireless internet is already in place.
The method is to be determined between the assigned student and the awarded bidder.
● Provide a portable, wireless broadcast microphone suitable; Vendor will provide Revolab wireless
microphone or better for interactive classes
● Vendor must indicate in the bid response; the microphone being provided for CART services in order for CPCC to determine quality level.
● Vendor to cover a wide range of courses/subjects and student activities including foreign language
● Vendor must provide a 2-hour on-site response time. On-site shall mean any CPCC campus location.
- Vendor will be required to come to CPCC for the duration of the contract as needed by CPCC.
● Vendor shall include with their response their guaranteed response time. This information will be
considered as a part of the evaluation.
● Vendor must be able to visit all CPCC campuses in Mecklenburg County should a situation with the
technology arise that CPCC ITS department isn’t able to address.
● Vendor will be required to provide brief trainings on CART and/or equipment as needed. CPCC’s ITS department is not familiar with assistive technology.
● Vendor will provide training to students once the operator is assigned.
● Vendor will meet with CPCC’s Disability Services department each semester to review service
delivery, concerns, etc.
● Vendor must be present 15 minutes prior to scheduled event/class.
- Central Piedmont Community College’s responsibilities:
● Identify students that need CART services
● Determine students’ schedules and provide information to vendor
● Meet with students prior to vendor providing the service during class to assure that all connections are made and working properly
- For more information describe in document.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 23 April, 2021

Category : Medical Transcription and Others, Translation and Interpretation

Country : USA

State : North Carolina

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