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TRANS-1559 - USA (Arkansas) - RFI for Transcription System - Deadline July 22,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANS-1559

Government Authority located in Arkansas; USA based organization looking for expert vendor for transcription system.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide transcription system
- Ensure all equipment is maintained to operate in a correct and safe manner as intended and designed by the Original Equipment Manufacturer (OEM).
- Ensure the software operates as designed and is updated with the latest versions.
- The Veteran’s Health Care System of the Ozarks (VA) owns and/or operates medical systems and devices that require various types of service. This Scope of Work addresses the medical dictation system hardware and software and the various services required to maintain it.
- Provide licenses needed for the operation of the Fusion Dictaphone Transcription System.
- Provide service and maintenance of the Fusion Dictaphone Transcription System.
- Provide annual software license to use the voice and dialup software.
- Provide annual software license of the server operating software.
- Provide service and annual maintenance on the server hardware.
- Provide remote log-in service support 24X7X365.
- Provide system software and safety upgrades.
- Provide telephone support Monday-Friday 8am-5pm, CST; Technical and Clinical Applications.
- Provide emergency repair on equipment when notified of corrective action need by Biomed Representative.
- Include coverage of parts, labor, and travel to complete corrective maintenance.
- Provide Priority parts delivery, including overnight shipment.
- Provide licenses, upgrades and updates for software and Operating Systems (OS).
- Provide database updates.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 22 July, 2020

Category : Medical Transcription and Others, Software, System and Application

Country : USA

State : Arkansas

RFP Expired

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