SW-31749 - USA (Illinois) - Customer Relationship Management Software and Implementation - Deadline April 7,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31749

Government authority located in Illinois, USA; based organization looking for expert vendor for customer relationship management software and implementation.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer relationship management software and implementation for implement a ticketing system.
- manage customer complaints, commendation and suggestion
- improve and modernize functionality, customer relationship, communication, data accessibility, automation, reporting and integration
- incorporate new technologies such as mobile application, chatbot and automated response system for better communication
- access to ticket data, ticket data progress tracking and ticket alerts from mobile device
- robust reporting tools and dashboards offering real time data updates
- integration with social media such as Facebooks and twitter so that customer complaints can be converted into tickets
- user friendly and easy to use
- able to import and export data
- ability for department other than customer relation to also respond and close tickets directly
- capability of creating a complaint automatically by phone, email, online and social media
- ability to convert and log phone calls into the ticketing system
- ability to send out push notification to mobile phone, website and email
- ability to manage contact
- ability to use chatbot technology and automated response.
(2) A not-mandatory pre-proposal meeting will be held on March 3, 2020.
(3) All questions must be submitted no later than March 10, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 7 April, 2020

Pre-proposal Conference Date : Tuesday, 3 March, 2020

Question Answer Deadline : Tuesday, 10 March, 2020

Category : Software, System and Application

Country : USA

State : Illinois

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