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SW-31737 - USA (Kentucky) - Ticketing System - Deadline March 27,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31737

Government authority located in Kentucky, USA; based organization looking for expert vendor for ticketing system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide ticketing system using the Ticketmaster Host system with an email marketing component.
- Reporting on system patching and security protections
- All transmissions must be encrypted
- Vendor assumes PCI compliance liability
- Regional/local technical support
- 24/7 tech support
- Box office, phone and internet sales channels
- Self-customizable charts for GA & reserved seating events of various configurations in various venues
- Self-service event builds and edits
- Season events, multiple run events, single events and upsell events capabilities
- Custom ticket packages including Mini Plans and Flex Packs
- able to demonstrate and provide examples of existing flexibility options within their system
- Ability to flag seats as obstructed / partial view and have this information display through the web interface, on Box Office seller terminals and print / display on ticket
- Capabilities with regard to defining best available selling patterns
- Website sales channel.
- Ability to flag seats with unique attributes
- Allow packages to be defined with events from multiple venues
- Allow for pro-rated season tickets or packages
- Patrons will create unique accounts directly on the POS vendors’ site, with appropriate data safeguards
- Capability to segment email marketing campaigns and create viral email campaigns
- Ability to search and retrieve existing account information by field for full, limited and partial searches
- Ability to upload access management data to patron accounts to determine which tickets are utilized for attendance at each event, in real time.
- Ability to cancel or void a ticket be returned, cancelled or voided without returning the service fee
- Ability to have varied price points within the same sections based on buyer profile
- Allow all sales channels the ability to purchase ancillary event items such as parking, VIP club access,
- Tickets be sold online in a predetermined hold status
- Allow for discounting and promotional functionality as they apply to single, group, season and package ticket sales
- Allow for real time discounting for additional purchase or upsell opportunity
- Allow users to create an account and manage their ticket orders
- Any anti-hacker technology and anti-virus programs used to protect your online system.
(2) All questions must be submitted no later than March 10, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 27 March, 2020

Question Answer Deadline : Tuesday, 10 March, 2020

Category : Software, System and Application

Country : USA

State : Kentucky

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