SW-30292 - USA (Colorado) - Telephony and Interactive Voice Response Systems - Deadline February 7,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30292

Government Authority located in Colorado, USA based organization looking for expert vendor for telephony and interactive voice response systems.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telephony and interactive voice response systems for interested in evaluating both on-premise and hosted solutions to replace our current telephony system.
- The new system must offer 650 personal access licenses and 9 operator licenses, support up to 1000 users and up to five contact centres, and have tele- and video-conference functionality, softphone technology, and analytical reporting
- At this time, our network infrastructure includes a combination of Cisco and Dell hardware, and Microsoft and VMWare applications
- While the stop fraud hotline receives an average of sixty-three calls daily, nearly half of the callers are effectively routed to other agencies
- The current telephony system was installed and implemented in 2011-12 and includes a combination of ShoreTel-supported hardware and software
- CenturyLink is our voice service provider for six 24-channel PRI, 1000-block of consecutive DIDs, two toll-free lines, and four 1FB lines, the caller ID for which is hidden or blocked for undercover use
- Caller IDs for incoming calls are passed on to recipients, when available
- Outgoing caller IDs only pass on our main number and a generic name
- Nineteen analogue lines accommodate faxing via multifunction print devices, and dialling via crestron devices in two conference rooms and a training room
- Four-digit dialling is enabled for internal calls
- Currently, users only have the option of desktop phones; desktop phones are installed at user workstations, case and work rooms, private calling rooms and conference rooms
- Approximate call volume was 121,251 in-bound calls and 1,300 outbound calls in 2018.
(2) A mandatory pre-proposal site tour will be held on January 15, 2020.
(3) All question must be submitted no later than January 17, 2020.
(4) Contract period will be for one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 7 February, 2020

Pre-proposal Conference Date : Wednesday, 15 January, 2020

Question Answer Deadline : Friday, 17 January, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Colorado

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Software, System and Application, Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Software, System and Application, Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs