BILLING-0850 - USA (Manhattan Beach, California) - Alarm Program Administration and Billing Services - Deadline November 4,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0850

Government authority located in Manhattan Beach, California, USA; based organization looking for expert vendor for alarm program administration and billing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide alarm program administration and billing services for track record in alarm program administration, billing and municipal ordinance management to the government authority located in Manhattan Beach, CA.
- Alarm permitting and registration of all know alarm users and alarm companies conducting
- Alarm account tracking which enables the identification of billing of false alarms
- Coordinate and assist in implementation of an educational process for citizens and businesses through on-line classes, in person classes, notifications and other public media
- support to assist citizens and businesses with false alarm reduction programs and the appeals process.
- Describe debt collection process including all fees.
- Provide a toll-free number to assist citizen and businesses to answer questions related to
this program.
- Provide dedicated company representative as a point of contact for the City.
- Provide ability to register security alarm systems via the internet and by mail.
- Provide a monthly recap of all customer complaints received and resolution.
- Provide an annual review of the alarm ordinance to determine if modifications are needed.
- Issue permits and maintain permit records
- system must acquire, access, assimilate, produce, record and store data relevant to the operation of City's Alarm Management Program; generate and issue notices, permits and billing statements; track accounts receivables; and generate reports.
- system must perform billing and payment collection functions consistent
-  system shall permit the generation and production of a variety of reports based upon the entry of a variety of parameters, including, but not limited to, registration number, customer name, customer address, incident type, and date, including a range of dates.
- monitor, audit, review, examine, or study the methods, procedures and results of the billing and
collections methods used.
- Create, maintain, and operate a web-based system accessed by a link on the website, which offers alarm training, education, information regarding the alarm ordinance, permits, billings, and collections, as well as depicting the City's alarm ordinance.
- Allow for an E-mail notification system for education, resolution of issues, and increased compliance operated and maintained by the alarm management company.
- Track alarm activations, false alarms, and notify and bill alarm owners when in violation of the City ordinance.
- Return mail handling process. Explain the process.
(2) All questions must be submitted no later than September 25, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 4 November, 2019

Question Answer Deadline : Wednesday, 25 September, 2019

Category : Billing Services, Software, System and Application

Country : USA

State : California

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