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TELCOM-0160 - USA (Doylestown, Pennsylvania) - Inmate Tele-Communication Services - Deadline July 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0160

Government Authority Located in Doylestown, Pennsylvania; USA based organization looking for expert vendor for inmate tele-communication services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inmate tele-communication services for All products and services must interface with the GTL Offender Management System Evolution currently operating ver. 5.5 as configured,
- Actions like: issuing telephone ID numbers, inmate requests for medical services, account balance look-up by telephone or tablet accessing the inmate account funds for purchases are necessary to fulfil requirements,
- The offering company shall own all equipment to support and sustain the system, excluding campus and facility backbone network fiber and cable,
- The system must apply a comprehensive centralized approach supporting requirements, requests and functions offered across multiple facilities without the need for significant local administration,
- The system offered will operate on both a wired and wireless secure isolated network using a Voice over Internet Protocol system (VoIP) (network, fiber) providing for expanded capabilities of the current system,
- Network will also have to support connectivity to a public switched telephone network (pstn) or other internet-based carrier network for voice and video services being used to support calls, electronic messaging and video streaming used by inmates,
- The system must deploy fraud prevention actions leading to disconnected calls for accessing a dial tone; hook-switch dialing; chain dialing, 3-way calling or other pass along methods,
- The system must maintain call activity logs which include telephone numbers called and to whom,
- The system must apply a voice biometric recognition of the offender placing the call prior to allowing outbound call to ensure the correct person is dialing,
-The system must allow for non-recorded attorney-client calls,
-The system must provide access to all historical call data and recordings,
-This access must be directly through the primary system interface and not leave behind a solution that will require access through multiple systems to the government authority located in Doylestown, PA.
(2) A mandatory pre-proposal conference will be held on June 25, 2019.
(3) All questions must be submitted no later than July 15, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 29 July, 2019

Pre-proposal Conference Date : Tuesday, 25 June, 2019

Question Answer Deadline : Monday, 15 July, 2019

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Networking Services and Supplies, Software, System and Application

Country : USA

State : Pennsylvania

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