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SW-23161 - USA (California) - Parking Permit Management and Citation Processing System and Services - Deadline April 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-23161

Government Authority located in California; USA based organization looking for expert vendors for parking permit management and citation processing system and services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide parking permit management and citation processing system and services for provide a software system to manage the City's parking permits and citations. The City desires an updated web‐based online permitting system to improve customer service, convenience and efficiency. software, hardware and parking citation collections. provide a full time Project Manager and key personnel who will be responsible for project oversight and delivery of the SYSTEM. The Project Manager shall be the single point of contact for the City and will be responsible for the management, implementation and ongoing trouble shooting of the SYSTEM during its installation, software system should allow for online permit application and renewals and provide real‐time permit issuance data for hand held enforcement solutions, Provide for purchase of permits on‐line without having to visit a physical facility, Allow customers to complete an application and upload credential evidence of residency online, Allow customers to create their own accounts using ID/Password authentication to manage, edit and update their vehicle, license plate number, permit, and contact information, Allow customers to renew and cancel their permits online, Provide 24 hour, 7 days/week, 365 days/year customer and staff on‐line access (except planned system maintenance and/or upgrades), Allow partially completed online permit applications to be saved and completed
at another time by the applicant or City staff, Accept payment of unpaid citations before allowing on‐line issuance of permits, Email receipts for permits issued online, Provide the City the ability to communicate information via mass email with all current permit holders, software package shall process parking citations issued within the City, pursuant to California State law and City ordinance, which shall include citation tracking, payment acceptance, appeals processing and collections, Process parking citations and other code enforcement violations unrelated to parking, Provide an integrated system to track citation from issuance to adjudication, payment and collections in real time, Have capability for City staff to correct dates, duplicated citations, violation codes
and fine amounts, Allow customers to pay citations immediately after issuance, Provide online real‐time citation information for customers, including citation issue date, delinquent date, amount owed, and, for parking citations, other open citations with the same license plate numbers; all searchable by name, license plate number, citation number, Allow for automation of invoicing, late fees, appeals, collections with scheduler function, File and store all source documents and photos in a manner that allows for City's online retrieval, Allow credit card payments via web and telephone, Maintain the system database and physical system security in such a way as to provide complete confidentiality and protection from unwanted access, Conduct daily reconciliation of all payments entered with bank, Track rebilling on partial payments, checks returned for insufficient funds upon
notification from the City, vehicle change of ownership, and leased vehicle information, return duplicate payments to payers, reconcile payments to funds deposited to the bank. Payments shall be reconciled daily with bank deposits.
(2) All question must be submitted no later than April 19, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 26 April, 2019

Question Answer Deadline : Friday, 19 April, 2019

Category : Software, System and Application, Banking Services, Billing Services, Staffing Services

Country : USA

State : California

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