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SW-19808 - USA (Colorado) - Customer Information System Consulting Services - Deadline December 11,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-19808

Government Authority located in Colorado; USA based organization looking for expert vendors for customer information system consulting services.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer information system consulting services for replace currently bills 44,000 active utility accounts monthly will be assessing the feasibility of incorporating Broadband into this new CIS along with Utilities. If the determines that broadband will not be included in this same cis, then the broadband division will continue with their existing billing system.
- consultant will provide an assessment of each department’s functional and operational needs linked with billing, financial reporting, customer services, and provision of utility services. functional requirements should be assessed for the water, sewer, electricity, sanitation, storm drainage, parks and greenway, broadband, and voice services.
- scoring system indicating operational importance. it is envisaged that the resulting list of scored functional requirements will be used to inform the process of establishing the implementation budget
- used by the planning and development services department to identify new premises that need to be created
- Metering asset management, inventory and work management system for water, sewer, sanitation and parks. holds the database of water meters
- The customer service and billing system for broadband and voice service.
(2) A pre-proposal conference will be held on November 8,2018.

[C] Eligibility:

Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 11 December, 2018

Pre-proposal Conference Date : Thursday, 8 November, 2018

Category : Software, System and Application, Billing Services

Country : USA

State : Colorado

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